When you are part of the food sector, reputation is a fundamental element for success. Creating a good reputation for a restaurant involves many things like, a good location, training the staff, and a reliable POS system that can help you track inventory, make reports, split checks, and, of course, show a little appreciation.
When a customer makes a complaint, and your staff is not well trained, chances are they would take those complaints personally. So, it is paramount that the personnel of a restaurant can deal with such situations and help your staff understand what´s a customer worth.
Choose the right POS and improve your customer service.
As it was mentioned before, a good point of sale system should give you several options, including customer compensation such as giving the customer credit towards a future order or applying a discount or comp to keep a loyal customer satisfied. You can also identify and avoid chronic complainers by just adding a comment to the customer’s record in your POS. With Level POS system you can manage to do all these tasks with a tap of your fingers or with a click of a mouse. Read more…
That is translated into: thank you. You should always thank your customers for taking the time to visit your restaurant. But, if you really want to know how to keep loyal customers for years, a good POS system is key.
Learn more about Level POS, we´ll take your restaurant to the next level!